Should you not be completely satisfied with your Object you are able to request a refund in accordance with our policy up to 30 days after receiving your Object. Return requests received after 30 days of receiving your Object will not be honored. If within 30 days of receiving your Object you experience dissatisfaction please email us at firstname.lastname@example.org to connect with a team member.
In order to complete a successful return, your Object must be unused, in the same condition that it was received in and it must be in its original packaging. We reserve the right to refuse or deny any unreasonable returns and exchanges, such as when Objects that have been damaged, altered or tampered with. All returns are subject to a restocking fee.
Refunds (if applicable)
Once your returned Object is received it undergoes inspection after completion a member of our team will reach out to you to confirm that we have received your returned Object along with letting you know the status of your refund. If your refund is approved within 5 - 10 business days you will be issued a credit to your original method of payment.
Late or missing refunds (if applicable)
Exchanges (if applicable)
We are happy to replace or exchange any Object if it is received defective or damaged. In the unfortunate circumstance that you receive a defective or damaged Object please reach out to us at email@example.com within 7 days of your Object being received along with an image or video of your defective Object. Exchange requests received outside the 7 days of receiving your Object are subject to higher approval.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
We do not cover any return shipping or fees; all return shipping and fees will be deducted from your refund. Shipping costs are non-refundable. Please note that the sender remains responsible for the Object until it is received at Infinite Objects offices.